Communications
Practical how-tos and answers about communications in StaffCircle — news, posts, channels and targeting.
Task
Creating and Assigning Tasks with Task and Worksheet Content
Content TypesChannels: Add
Adding Channels to Organise Your Custom Feed Content
Feeds & ChannelsContent Statistics
Understanding Content Impact through Content Statistics
Managing ContentContent: Add
Publishing and Organising Different Content Types on Your Platform
Managing ContentContent: Delete/Unpublish
Removing Content from Your Feeds by Unpublishing or Deleting
Managing ContentNotification Templates: Configure
Take Control of Your Communications Configuring and Enabling Notification Templates on the Platform
Notifications & AlertsAward
Recognising Employee Achievements with Award Content
Content TypesBlog & Social
Creating and Using Blog and Social Posts for Your Platform
Content TypesEvent
Creating and Managing Event Posts for Employee Engagement
Content TypesPoll
Creating and Managing Polls for Employee Engagement
Content TypesShareable
Creating and Managing Shareable Content for External Engagement
Content TypesSurveys
Creating and Managing Engagement, eNPS, and Sentiment Surveys
Content TypesContent Dashboard: This Month
Track Article Reads, Likes & Comments vs. Previous Month
DashboardsContent Dashboard: This Week
Track Article Reads, Likes & Comments vs. Previous Week
DashboardsContent Stats: Dashboard
Understanding Content Performance with the Platform Stats Dashboard including Reads, Likes, and Comments.
Dashboardse-NPS Results: Dashboard
How to Use the eNPS Results Dashboard to Understand Employee Loyalty
DashboardsEngagement Surveys: Dashboard
Understanding Engagement Survey Data by Analysing Scored Question Responses
DashboardsSentiment Pulse: Dashboard
Understanding Sentiment Pulse Dashboard to Analyse Employee Mood and Feedback
DashboardsSocial Sharing: Dashboard
Identifying Content Sharers and Sharing Locations with the Social Sharing Dashboard
DashboardsCan I remove an award or feedback I have assigned/provided?
You cannot remove an award or peer-to-peer feedback assigned to an employee. However, a system administrator will be able to do this on your…
FAQ'sHow can update my platform's Terms & Conditions?
You can configure the Terms & Conditions that a user agrees to when they validate their StaffCircle account. This can be done by updating the…
FAQ'sHow do I delete a comment on a post?
Depending on your platform's permissions (typically a system administrator), you will be able to delete comments made against an article. Hover…
FAQ'sHow do I delete my Awards Channel?
If you wish to remove your awards channel, then you will need to ensure that all of the content is removed from the channel prior. Please refer to…
FAQ'sHow do I give an award to an employee?
You can give peer-to-peer awards via the People Directory by selecting the employee's name, or via a custom award feed (if one has been configured…
FAQ'sHow do I move content to a different feed/channel?
You may want (or need) to move content from one feed to another, particularly if you need to delete custom feeds and channels. Navigate to…
FAQ'sHow do I resend article notifications?
When there is a really important piece of information that you would like all of your employees to read, it is important to be able to check who…
FAQ'sHow to assign an award via the Award Details page?
Awards can be assigned in different areas of the platform, including the Award Details page. Hover over the Communication section of the side-bar,…
FAQ'sIs my feedback anonymous?
Is my feedback anonymous?
FAQ'sIs my feedback public?
Is my feedback public?
FAQ'sWhat can the employee see on the main feed?
1. "TEAM" shows employees that have the same line manager as you, as well as any employees where you are their line manager. 2. Click here to view…
FAQ'sWhat does the image size or resolution need to be for uploads to StaffCircle?
Images added to StaffCircle can be from 100 pixels by 100 pixels up to 2000px by 2000px however, most of the time the image will be re-sized…
FAQ'sWhat effect does the 'Hide main image in details panel' toggle have?
When creating a post in StaffCircle, you will see a toggle on the initial creation page after the image has been uploaded: If the Hide main image…
FAQ'sWhere can I see what awards I have been given?
Where can I see what awards I have been given?
FAQ'sWho is notified when I give an award/feedback?
If you assign an award or provide an employee with peer-to-peer feedback it will notify both the employee and their line manager. However, if an…
FAQ'sWhy are email notifications delayed?
There are a number of factors which can contribute to delayed notifications. Please contact the System Administrator to ensure that the following…
FAQ'sWhy isn't my image displaying in my article?
If an article image displays like the example below, then it is likely because the author has uploaded the image from their personal folder,…
FAQ'sWhy isn't the award visible when an employee wants to assign this to another peer?
Ensure that the Allow everyone to assign toggle is enabled for the award. Otherwise, the award can only be allocated to those who have Manager…
FAQ'sChannels: Configure
Customising Channels to configure Naming, Audience, and Notification Settings
Feeds & ChannelsChannels: Delete
Managing Custom Channels by Moving or Removing Content
Feeds & ChannelsCustom Feeds: Add
Organising Content with Custom Feeds and Channels
Feeds & ChannelsCustom Feeds: Configure
Configuring Custom Feeds including Titles and Visibility.
Feeds & ChannelsCustom Feeds: Delete
If a custom feed is no longer serving a purpose in your platform, or you need to make spare for new custom feeds then you can delete the feed from…
Feeds & ChannelsFeed View Options
Your Feed View: Single-Column vs. Multiple-Column Layouts
Feeds & ChannelsFeeds and Channels: Overview
Enhancing Engagement with Customisable Communication Tools
Feeds & ChannelsContent Notifications
Tracking and Managing Notification Status for Published Content
Managing ContentContent: Edit
How to Edit and Manage Content on Your Platform
Managing ContentAlerts: Add
Creating Platform Alerts A Step-by-Step Guide to Sending Urgent Employee Messages
Notifications & AlertsAlerts: Configure
Updating Alerts on the Platform Modifying Urgent Communications
Notifications & AlertsAlerts: Delete
Managing Platform Alerts How to Delete Unwanted or Outdated Messages
Notifications & AlertsAlerts: Overview
Platform Alerts Enabling Quick and Efficient Employee Communication via In-App and SMS
Notifications & AlertsNotification Settings: Configure
Take Control of Platform Alerts How to Enable and Disable Email In-App Push and SMS Notifications
Notifications & AlertsNotification Templates: Ignore Phrases
How to Ignore Email Replies to Platform Notifications Using Specific Phrases
Notifications & AlertsNotifications: Overview
How to Customise and Manage Automated Notifications in the Platform
Notifications & AlertsAwards by Person Report
The Awards by Person report offers valuable insights by presenting a detailed list of individual awards assigned to employees within the platform.
ReportsShared Content by Person Report
Identifying Popular Content by Tracking Shares on Facebook Twitter and LinkedIn
ReportsSurveys by Person Report
Accessing Textual Survey Feedback Using the Surveys by Person Report for Engagement eNPS and Sentiment Surveys
ReportsTop 10 Content By Group Report
How to Use the Top Ten Content by Group Report to Understand Audience Engagement
ReportsTop 10 Content By Site Report
How to Use the Top Ten Content by Site Report to Understand Audience Engagement
ReportsTop 10 Content Report
Identifying Top Performing Content Using the Platform's Top Ten Content Report
ReportsTop Award by Competency Report
Understanding Employee Alignment with Competencies Through Top Award Scores
ReportsTop Awards Scores by Person Report
Analysing Cumulative Award Scores by Employee with the Top Awards Report
ReportsUnread Content by Person Report
Re-engaging Employees Who Haven't Read Content Using the Unread Content by Person Report
Reports