Troubleshooting & FAQs

Practical how-tos and answers about troubleshooting & faqs in StaffCircle — log-in problems, access, permissions and common questions.

Troubleshoot StaffCircle access, permission, Teams integration and loading issues with step-by-step checks and guidance to contact support.

It is possible to have StaffCircle automatically run when a user restarts their windows computer. To do this you need to install StaffCircle on…

You can download the StaffCircle app to your Teams so that you are notified immediately in the chat area when activity happens in your platform.…

Occasionally the login screen can continue to loop over and over again when you are trying to log in. There can be several reasons for this but in…

You can customise what widgets you see on the Manager Today screen by selecting this icon in the top right-hand corner of the page. You can drag…

Quick tips on resetting your password if you are an end user and have forgotten it

Ask the chat "human agent" to transfer; learn what to expect, what details to have ready, and the brief wait while a human joins.

StaffCircle is an Employee Success Platform which combines engagement, culture, and performance management in order to help employees and their…

Fix holiday booking permission errors: assign a manager to each user and enable the approver flag in their Time-Off Security Group.

A list of key words/terms for the search bar feature.

If you are having issues receiving emails from the StaffCircle platform for your tenant, please ensure you whitelist one of the following domains…

How much does your service or software cost?

Fix missing StaffCircle password reset emails: check spam, confirm registered email/number, whitelist email.staffcircle.net or .us, contact support

There could be a number of reasons why you cant login - here are some of them.