//  University


Module: Comms

Persona: Employee

Responding to Surveys

A survey is a type of publishable content in your platform. There are three different types of surveys which you may be asked to participate in: a sentiment survey, an eNPS survey, and an engagement survey. These surveys have varying levels of anonymity, and if the survey is completely anonymous then a message on the survey post will reiterate this.

Sentiment Survey

A sentiment survey typically reflects your feeling towards a certain topic, for example: How has your week gone? How would you rate your overall happiness at work? or How satisfied are you with your current work-life balance?

To respond to a sentiment survey, simply select one of the faces you see on the survey post tile, you may also be asked to elaborate on your response and if so a text box will appear below. This response is optional, and if the survey is anonymous then so will your comment.

Engagement Survey

Unlike Sentiment and eNPS surveys, Engagement surveys contain multiple questions for you to respond to and require a combination of text and scored responses. These questions may be categorised in to different sections.

To respond to an Engagement survey click on the RESPOND TO SURVEY button on the tile interface. Respond to the questions in the first section and click the next button at the bottom to proceed to the next set of questions (if applicable). Once you have populated responses to the questions click the SUBMIT button in the bottom right-hand corner of the screen.

Once you have submitted your responses you cannot change them, however you can view the responses you gave by clicking on the SHOW RESPONSES button on the tile interface.

eNPS Survey

An eNPS survey is a one question survey where the response your provide is on a scale of 0 (not likely) to 10 (very likely). Questions for eNPS surveys could be: How likely are you to recommend our company as a great place to work? or How satisfied are you with the opportunities for professional growth and development within the organisation?